Our Policies and Procedures Chelan Vacation Properties (CVP) Policies : All properties managed by CVP are individually owned and furnished according to the tastes and preferences of the owner. Signed rental agreements, registration / cleaning fee, and refundable damage deposits are required for all rentals. All rental policies and procedures are subject to variations and exceptions according to individual property owner’s specifications. Check under the “description” section of the property you are interested in for any changes to the policies, as listed here. Rental agreements stipulate that the use of a CVP property is limited to ; the agreed upon calendar dates, number of people listed in the rental agreement , that smoking is not permitted inside rental units, pets are not allowed on the rental property, and house keeping services are not provided during your stay. The use of, tents, campers, and motor homes, are not allowed on the property. CVP agents will make every reasonable effort to have any malfunctioning appliances ( air conditioners, hot tubs, dishwashers, televisions, etc.) repaired during the stay ; no refunds for inoperative appliances , which were repaired or replaced in a timely manner , will be offered or expected. If {prior to arrival date} CVP learns that the property rented has become un-rentable for any reason, CVP will notify the pending renter, as soon as possible, and will attempt to find a suitable replacement location. If a replacement property is not found or agreed upon , CVP will promptly refund all money paid for the cancelled reservation. If a property becomes unusable during a vacation reservation , CVP will attempt to find a suitable replacement location. If a replacement property is not found or mutually agreed upon , CVP will promptly refund all money for the unused remainder of the reservation. Qualified renters must be 25 years of age or older. CVP provides vacation accommodations for “family groups” and is limited to their use only. Use of CVP property(s) for “special events” such as weddings & associated receptions and gatherings is not allowed. Rentals to groups of unmarried person(s) such as ; sororities, fraternities, college & high school graduations, etc., are also specifically prohibited. Rates Rates and minimum stays may vary according to owner’s wishes. CVP reserves the right to change quoted rates prior to confirmation of reservation(s). Rates are subject to change without notice and are itemized with each property listing. Taxes / registration fees Chelan County’s base tax rate is .08%. Properties located in the un-incorporated areas of Chelan County are subject to an additional .02 % bed & breakfast tax ; properties within Chelan City have a .03 % bed & breakfast tax. Properties located in Douglas County are taxed .076 %. Applicable registration {booking / cleaning} fee for each property is posted, at the top of each property’s rate schedule. Check-in / Check-out Procedures Check-in time is 5:00 PM or later. Check-out time is 10:00 AM or earlier. Strict adherence is required w/ additional fee(s) applied for failure to comply. With a confirmed booking, registered guests will be provided with complete information regarding arrival & departure procedures. Booking Procedures and Payment Schedule Reservation requests must be verbally approved by one of our “reservation agents”, whether made by phone or with our on-line booking option. {see home page} Payment arrangements must be made by the same person , in whose name the reservation was made , and whose initials & signature will also be required on the rental agreement. With booking approval, a reservation deposit is required with a major credit card, and a tentative reservation is then listed with CVP. A rental agreement will be e-mailed / sent by CVP to the listed renter for a signature. The rental agreement must be signed and returned within ten (10) days and, in all cases, prior to the arrival date for the reservation. The total rental amount to be paid by check and must be received by CVP ninety (90) days prior to the occupancy date. In the event that a reservation is made less than 90 days prior to the arrival date, then the total rental amount is due at the time of booking ; or with arrangement within one (1) week of the listed booking date. Payments made within 30 days of arrival are to be made with guaranteed funds (certified check, cashier’s check, money order, traveler’s checks, cash). Payments made at check-in may incur and additional $10 handling fee. If final payment is not received by the date due, CVP will attempt to contact the listed tenant by which ever correspondence method(s) were provided by the tenant to advise them that payment is past due. If a response regarding final payment is not received by CVP within fourteen (14) days of “notice due”, this agreement may be considered cancelled by the tenant and CVP will then proceed with the cancellation policy. Cancellation Policy The security/damage deposit per property is non-refundable if this reservation is canceled. If the reservation is cancelled after the rent payment is due and has been paid in full, 80% of the rental amount paid {excluding the security/damage deposit} will be refunded if the property is re-booked. If the property remains vacant for that time period, 50% of the rental amount {excluding the security/ damage deposit} will be refunded. Damage/security refund policy Tenants are responsible for any damage they may cause during their stay. Liability is not limited to the deposit amount. If damage caused by the tenant to any part of the rental property exceeds the amount of the damage/security deposit, tenant understands and agrees that they are responsible to pay the additional cost for replacement or repair of damaged items. Tenants and their guests agree to adhere to local laws, applicable condo rules and regulations, to not disturb the peace, keep the property in a clean and sanitary condition, and will comply with the no smoking and no pets rule. Tenant agrees to follow check-out procedure {posted in unit} ie. , remove garbage to outside receptacles as indicated, and leave the kitchen clean with all dishes washed and put away. Missing keys are $25.00 each, garbage removal $25.00, kitchen cleaning $25.00, extensive carpet cleaning $50.00. If applicable, the above listed amounts will be deducted from your security deposit refund. The damage / security deposit will be refunded promptly {within 14 days} if the property is vacated undamaged and with the inventory intact. Eviction policy Tenants are subject to immediate eviction and removal from the rental for the following infractions: (1) Smoking inside rental. (2) Pets on the rental property without prior approval written on this agreement. (3) Number of occupants exceeds the number of contracted guests. (4) Complaints of noise, loud music, foul language, or otherwise disturbing of the peace. (5) Use of tent(s), campers, or motor homes on the rental property. The entire amount of rent and security/damage deposit fee will be forfeited if eviction occurs. Hold Harmless The tenant and guest, heretofore agree to indemnify and hold harmless Chelan Vacation Properties and represented property owners from and against all claims, demands, loss, liability of any kind and character, including cost of defense, arising out of or in any way connected with the tenant’s use of the property : in the event tenants or guests suffer personal/physical/property damage, injury, or loss. Chelan Vacation Properties and property owners are not responsible for lost or stolen items.